I’ve done more testing if my application I’m building for work than I’ve ever done before. My plan at the moment is to roll it out to a small group and gather feedback.
I’ve built a survey into the site itself. So far, as Jakob Nielson predicts, each new person who has seen it has given me some new insight. This can’t continue forever but each one I fix is one problem fewer.
A key part of it is the logging I’ve added. I’m usually quite bad at logging but I’ve realised that logging is the secret to problem solving. You have to be able to see what’s going on before you can fix it.